DO YOU OFFER THE CYCLE TO WORK SCHEME?
YES WE DO, AND IT’S A GREAT WAY TO PURCHASE A BIKE, ALLOWING YOU TO SAVE UP TO 43%. FIND MORE INFORMATION HERE.
WHERE IS MY BIKE MADE?
WE BUILD (ASSEMBLE) THE BIKE BY HAND IN OUR BRISTOL WORKSHOP. WE WORK WITH SUPPLIERS OF COMPONENTS FROM ALL OVER THE WORLD, BUT KEEP THINGS LOCAL WHERE POSSIBLE.
CAN I RETURN MY BIKE IF I AM UNHAPPY WITH IT?
IF YOU WANT TO RETURN THE BIKE, YOU CAN SEND IT BACK TO US AS LONG AS IT IS UN-RIDDEN AND IN THE ORIGINAL PACKAGING FOR A REFUND. THIS IS SUBJECT TO A £50 RESTOCKING FEE AND FURTHER REDUCTIONS MAY BE APPLIED DUE TO ANY DAMAGE INCURRED IN TRANSIT. UNFORTUNATELY WE CAN’T REFUND CUSTOM ORDERS.
ARE YOUR BIKES GUARANTEED?
OUR FRAMES ARE FULLY GUARANTEED AGAINST MANUFACTURING AND MATERIALS FAULTS OR DEFECTS FOR 5 YEARS FROM THE DATE OF PURCHASE. THIS GUARANTEE DOES NOT COVER PAINTWORK OR ITEMS WHICH ARE DAMAGED THROUGH ACCIDENT, MISUSE, WEAR AND TEAR, NEGLECT OR THOSE WHICH HAVE BEEN REPAIRED OR ALTERED BY ANY OTHER FIRM.
THIS GUARANTEE IS ONLY VALID TO THE ORIGINAL CUSTOMER AND IS NON-TRANSFERABLE. WE RESERVE THE RIGHT TO AN INDEPENDENT OPINION ON WHETHER THE GOODS QUALIFY FOR A REFUND. A DATED PROOF OF PURCHASE MUST BE PROVIDED BEFORE A WARRANTY CLAIM WILL BE CONSIDERED.