FAQ's


What sort of bikes do we make?

We make modern bikes for town, country and road which have a classic style. They are durable, versatile and built in Bristol. They ride well, brake quickly and are very comfortable.

What bike size is right for me?

Deciding what size bike will fit you is simple and easy to find out with some basic measurements. Please click here for more information.

How do I buy a bike?

You have several options for ordering a bike. The simplest is to order directly through our website. You can also order over the phone, through emails or by coming to our workshop in Bristol. We also have some partner shops which you can see here.

Can I buy parts and accessories?

Yes of course. You can order any part or accessory on the website and we will despatch within 1-2 days. We use Royal Mail and can send worldwide. Shipping for parts and accessories is free on UK orders over £25 and EU orders over £80. More info here.

How long does it take for my bike to arrive?

We mostly make our bikes to order, meaning you wait around 2-4 weeks from the date you order it. We will contact you when you place the order to confirm the estimated delivery date. Sometimes we have ready-made bikes which we can send straight away, please ask to see what we have.

Can you deliver my bike worldwide, and how is it sent?

Yes, we can send our bikes to any country in the world. It costs £20 for UK delivery and £60 for EU delivery. Please contact us for delivery costs outside the EU. We send our bikes in our ‘bike-box’ which we have specially made to ensure complete protection while in transit. For more information see here.

 

Can I have a custom bike?

Yes! We are custom bike specialists. We have built a reputation for making beautiful custom bikes to suit peoples needs perfectly and send them all over the world. Get ideas from our custom bike gallery for what you might like. We can go fully custom or make customisations to our existing models.

 

Do you offer the cycle to work scheme?

Yes we do, and it’s a great way to purchase a bike, allowing you to save up to 43%. Find out more here.

 

Which bike is right for me?

All our bikes are versatile and can be enjoyed by all types of riders. If you would like some advice, please get in touch.

 

What is the warranty on your bikes?

Our frames and forks are guaranteed for 5 years. More warranty information here.

 

Can I get finance on my bike?

Finance options are coming soon!

 

Can I return my bike?

If you want to return the bike, you can send it back to us as long as it is un-ridden and in the original packaging for a full refund. Unfortunately we can’t refund custom orders.